The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases.
Steam Wallet – If you transfer money to your Steam Wallet, you may get a refund for it within fourteen days of purchase if purchased on Steam and not used in the meantime. Bundles – The same refund rules apply to bundles (multiple games or DLC in a package).
How To Request A Refund. Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we’ve described, you can submit a request and we’ll take a look at it.
Your refund can be returned to the same payment method you purchased the game with, or to Steam Wallet credit you can spend on Steam. Read Valve’s Steam refund policy for more specific details about how the policy works.
According to Valve’s policy regarding refunds, you can request for a refund for any game for a variety of reasons. Maybe you have buyer’s remorse, or you suddenly discover that you don’t have the time to play the game, or maybe the game didn’t deliver as advertised, or maybe the game went on
Steam specifically will not refund you in several cases. If you want a refund for in-game items (like lootboxes for instance) you are out of luck. That’s specifically because these are items purchased fromt he game developers, and not the Steam game client.
Open your Steam client. Then click on “Help” present at the top side of the screen where a number …